Struggling with Customer Support as your business grows?
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We offer consulting services that help build and scale Customer Service functions to drive growth and customer satisfaction
Low customer satisfaction? ​
By optimizing customer service, you could:
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Increase Customer Loyalty and Retention: Excellent customer service builds trust and rapport, making customers feel valued and understood.
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Provide Valuable Business Insights: Your customer service is hearing customer feedback. Analyzing this feedback can inform your overall business strategy.
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​Enhance Brand Reputation: Positive service turns customers into brand advocates.
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​Drive Sales and Revenue: A strong reputation for great service can be a differentiator, attracting new customers who pay more for a superior experience.
Services
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We help you build an efficient customer service department to ensure seamless operations and satisfied customers.
We optimize your processes and leverage data to boost efficiency and scalability, ensuring consistent, high-quality service.
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We empower your team with the knowledge and skills needed to deliver exceptional, service and resolve issues effectively.
We equip your field applications team to become an asset in the sales process, bridging technical expertise and success.
Our Clients Say
Working with Elena was a game-changer for our company.
She developed and implemented an efficient interview and hiring plan that enabled us to quickly onboard highly qualified Field Applications Scientists and Field Service Engineers. Her creation of performance matrices and career coaching enhanced the skills and engagement of our existing team members.
Paul DiGregorio, VP of Commercial
Founder & Principal Consultant
Elena Rubio de la Torre, PhD
Elena brings over 8 years of experience enhancing customer satisfaction and streamlining customer service operations. As a scientist, she leverages her data-driven approach and technical expertise to deliver results and build strong relationships with customers and stakeholders.
She has extensive experience helping companies of various sizes, from startups with 12 employees to mid-sized businesses of approximately 900, in the Life Sciences industries.
She has a proven track record of optimizing tools, processes and knowledge management solutions, as well as managing new product launches and product applications, helping companies provide exceptional service. She thrives on collaborating with cross-functional teams to foster accountability and teamwork.
Let Elena's customer-focused approach and process improvement mentality take your organization to the next level.
