Elena Rubio de la Torre, PhD

Elena's journey began with a fascination for the workings of the brain, leading her to earn a PhD in Molecular Neurosciences. Her scientific curiosity brought her to pursue a postdoctoral fellowship in Neurobiology at UCSD and the SBP Medical Research Institute.

She soon discovered a passion for building genuine connections and empowering others. This led her to transition to customer-facing roles within the biotech industry, starting as an Application Scientist and progressing to Field Applications Scientist.

At NanoCellect Biomedical, she built the field applications and customer support departments from the ground up, fostering a talented team, establishing clear processes, and nurturing strong client relationships. Her collaborative spirit bridged the gap between customer management and operations, product, engineering, sales, and marketing.

Motivated to further grow her skills and contribute to larger teams, she made the switch to Benchling, a biotechnology SaaS company. There, she gained experience managing a growing customer base, leading larger teams, and scaling customer support operations. 

 

Elena extensive expertise and commitment to driving positive outcomes for customers has been recognized through several awards. She is considered a top customer support voice for her contributions to collaborative articles. Beyond technical expertise, she demonstrates empathy and a passion for mentoring and career development, actively supporting colleagues and volunteers at the Association of Women in Sciences - San Diego, where she is a Public Relationships Committee co-chair and Secretary of the Board of Directors.

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Elena decided to found Biocustomer Support Solutions, dedicated to helping companies build, expand, and optimize their customer-facing departments. Drawing on her diverse skillset and proven track record, she empowers businesses to thrive through exceptional customer engagement.